Privacy policy

1. Introduction

This Privacy Policy describes how Bluplanet and its affiliates (collectively "Bluplanet", "we", "our", or "us") collect, use, share, protect, or otherwise process your information and personal data through our website bluplanet.in (hereinafter referred to as the "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product or service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including applicable laws relating to data protection and privacy.

2. Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship and through information provided from time to time.

Some of the information that we may collect includes, but is not limited to:

• Name and date of birth
• Address and contact information
• Telephone or mobile number
• Email address
• Information provided as proof of identity or address
• Transaction and order-related information
• Other information voluntarily shared while using our Platform

Certain sensitive personal data may be collected with your consent, such as bank account details, credit or debit card information, other payment instrument information, or biometric information where required to enable specific features opted for by you, in accordance with applicable laws.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences, interactions, and other information that you choose to provide on our Platform. Such information may be compiled and analysed on an aggregated basis.

We may collect information relating to your transactions on the Platform and on third-party business partner platforms. When a third-party business partner collects your personal data directly from you, you will be governed by their respective privacy policies.

3. Usage of Information

We use personal data to provide the services and products you request and to operate and improve our Platform.

Your information may be used for purposes including:

• Processing and fulfilling orders
• Providing customer support
• Enhancing customer experience
• Resolving disputes and troubleshooting problems
• Informing you about products, services, offers, and updates
• Customising your experience
• Detecting and preventing fraud or other unlawful activities
• Enforcing our terms and conditions
• Conducting marketing research, analysis, and surveys
• Complying with applicable legal requirements

To the extent we use your personal data for marketing purposes, we will provide appropriate options to opt out of such communications where required by applicable law.

4. Sharing of Information

We may share your personal data with our group entities, corporate entities, affiliates, sellers, business partners, and service providers where necessary to provide products and services to you.

Such third parties may include:

• Logistics and delivery partners
• Payment service providers
• Technology service providers
• Business and operational partners
• Marketing and advertising service providers
• Other service providers required to operate our Platform

Such disclosure may be required to provide you access to our services and products, comply with our legal obligations, enforce our user agreement, facilitate marketing and advertising activities, or prevent, detect, mitigate, and investigate fraudulent or illegal activities.

We may disclose personal or sensitive personal data to government agencies or authorised law enforcement agencies if required to do so by law or in the good-faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.

We may also disclose personal data to law enforcement offices, third-party rights owners, or others where reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims that content violates the rights of a third party, or protect the rights, property, or personal safety of our users or the general public.

5. Security Precautions

To protect your personal data from unauthorised access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures.

Once your information is in our possession or whenever you access your account information, we adhere to appropriate security practices designed to protect it against unauthorised access and provide the use of secure systems where applicable.

However, the transmission of information over the Internet is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the Internet and the World Wide Web, which cannot always be guaranteed as completely secure.

Users are responsible for ensuring the protection of login credentials and password records associated with their account.

6. Data Deletion and Retention

You may have the option to delete your account by using the relevant profile and account settings available on our Platform.

You may also contact us using the contact information provided below to request assistance with account or data deletion.

In certain circumstances, including pending grievances, claims, shipments, transactions, or other services, we may delay or refuse deletion where permitted or required by applicable law.

Once an account is deleted, you may lose access to information associated with that account.

We retain personal data for no longer than reasonably necessary for the purpose for which it was collected or as required under applicable law.

We may retain information where we reasonably believe it may be necessary to prevent fraud or future abuse, comply with legal obligations, resolve disputes, or for other legitimate purposes.

We may continue to retain data in anonymised or aggregated form for analytical and research purposes.

7. Your Rights

Subject to applicable laws and the functionalities available on our Platform, you may have rights relating to your personal data, including:

• Accessing your personal data
• Requesting correction or updating of inaccurate information
• Requesting deletion of personal information where applicable
• Withdrawing consent where applicable

You may exercise applicable rights through the functionalities provided on the Platform or by contacting us using the details provided below.

8. Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information on the Platform in accordance with this Privacy Policy and applicable laws.

If you disclose to us any personal data relating to another person, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Where permitted by applicable law, you consent to us, including our relevant corporate entities, affiliates, technology partners, marketing channels, business partners, and other authorised third parties, contacting you through SMS, instant messaging applications, telephone calls, and/or email for the purposes specified in this Privacy Policy.

You may withdraw consent that you have already provided by writing to us using the contact information provided below.

We may verify such requests before taking action. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal and will remain subject to applicable law and our Terms of Use.

If you withdraw consent for information that is necessary for providing a particular service, we may be unable to provide that service.

9. Changes to This Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices, services, technologies, or applicable legal requirements.

Where required by applicable law, we may notify you about significant changes to the Privacy Policy through appropriate communication channels.