1. Cancellation Policy

Cancellations will generally be considered only if the request is made within 7 days of placing the order.

However, cancellation requests may not be entertained once the order has been communicated to the seller or merchant listed on the Platform and the shipping process has been initiated, or when the product is already out for delivery.

In such cases, you may choose to reject the product at the time of delivery, where applicable.

2. Perishable Products

BLUPLANET does not accept cancellation requests for perishable items such as flowers, eatables, or other products that may deteriorate quickly.

However, a refund or replacement may be considered if you establish that the quality of the product delivered is not satisfactory or the product is otherwise defective or damaged, subject to verification.

3. Damaged or Defective Products

If you receive a damaged or defective product, please report the issue to our customer service team within 7 days of receiving the product.

The request may be reviewed by the seller or merchant listed on the Platform, who may inspect and determine the condition of the product.

If you believe that the product received is significantly different from the product description shown on the Platform or does not meet the applicable product specifications, please notify our customer service team within 7 days of receiving the product.

After reviewing the complaint and available information, our customer service team will determine the appropriate resolution in accordance with this policy.

4. Manufacturer Warranty

For products that are covered by a manufacturer's warranty, warranty related claims should be referred to the respective manufacturer or authorised service provider in accordance with the applicable warranty terms.

5. Refund Processing

In cases where a refund is approved by BLUPLANET, the refund will be processed within 5 days from the date of approval.

We offer returns, refunds, or exchanges within the first 7 days from the date of purchase, subject to the eligibility requirements set out below.

If 7 days have passed since your purchase or delivery, as applicable, you may not be eligible for a return, exchange, or refund.

6. Return & Exchange Eligibility

To be eligible for a return or exchange:

1. The purchased item must be unused and in the same condition as when you received it.
2. The item must be returned with its original packaging, where applicable.
3. The item must meet any additional product-specific return or exchange requirements communicated at the time of purchase.

7. Sale or Discounted Products

Products purchased during a sale, promotional offer, or at a discounted price may not be eligible for return or exchange unless otherwise stated at the time of purchase.

Where applicable, sale or discounted products may be replaced if the product is verified to be defective or damaged, subject to the applicable product and return conditions.

8. Products Exempt from Returns

Certain categories of products or items may be exempt from returns, refunds, or exchanges.

Any product-specific exclusions or special return conditions will be communicated to you at the time of purchase or through the relevant product information available on the Platform.

9. Return & Exchange Process

For an eligible return or exchange request, once the returned product is received and inspected by us, we will notify you regarding the receipt and status of your returned product.

If the return or exchange request is approved following our quality inspection, the request will be processed in accordance with this policy and the applicable product conditions.